The Human Side of Tech: Emotional Intelligence
The only way to deal with emotions is to find a way to express them. The term gained prominence with the publication of Daniel Goleman's book "Emotional Intelligence" in 1995, but the underlying ideas have been studied and discussed by psychologists for decades. At its core, Emotional Intelligence means having a deep awareness of emotions—both your own and those of others. This heightened sensitivity serves as a foundation for conflict resolution and relationship cultivation. Simply asking someone how their day is going and observing their facial expressions and tone of voice makes a difference. In life, change is the only constant; hence, we can't always expect our coworkers to be equally responsive and cheerful every day. It's crucial to recognize that they might be facing challenges we're unaware of, such as dealing with the recent loss of a family member or an undisclosed injury. Our ability to detect signs of distress not only enables us to offer bet...