Internal Customers: How to Better Serve Them?
"The best way to find yourself is to lose yourself in the service of others." - Mahatma Gandhi I began my career by engaging with external customers over the phone. It always started with introducing myself, stating my location, and the purpose of the call, all of which were recorded for quality assurance. It would often go something like : "Hi, my name is Toni-Marie and I am calling from Mars, I would like to speak to Mr. Salad Fingers" I said that phrase so often that I would automatically say it, even when placing an order at Mario's: "Hi, my name is Toni-Marie and I would like to order a Chicken Picante Sandwich" As part of the Technology Department, I now serve internal customers, and although these individuals work at the same place, I still believe that there needs to be a sense of urgency and respect when dealing with them. Their perception of the Technology Department can impact the overall performance of the company. If they do not t...